Frequently Asked Questions

We offer a 14 day return policy on all orders. After receiving the shipment the buyer has to contact us within 14 days. Refunds will be given as money back or replacement. The return shipping costs will be paid by the buyer. The item needs to be returned in its original and unopened condition in order to receive a refund. Some products may dry out or go bad over extended periods of time and whilst in transit, diminishing their value. In such cases, we will evaluate refunds on a case-by-case basis, but we cannot fully refund these returned orders. All refunds will be paid within 14 days. Shipping costs for returned orders are the responsibility of the buyer.

If you decide you want to cancel your order once it has been shipped, you may refuse it upon delivery. If you have already received your package, do NOT ship it back until we have communicated instructions as to if and how you may do so. In principal, all sales are final, although we strive to find a mutually acceptable solution when issues arise.

You can expect to receive a used box when your order is shipped out, as we have deals with local shops to re-use their boxes. Our products are professionally packed in re-usable tins and plastic bags. We hope you re-use these materials. We try to minimize waste as much as possible.

Plastics and paper are picked up for recycling and all the plant material goes in our garden. As we are aware that shipping these sacred plants across the globe costs energy we try to keep the weight of the parcels as low as we can.

Of course it is possible to pick up an order. This can only be done by appointment. We don’t have a shop though, so you will have to make your order online.

We ship all orders out within 24 hours after we receive your payment counting business days only. The majority arrives within 10 days, but due to normal customs procedures and postal service schedules they can take up to 4 weeks outside Europe.We also offer REGISTERED shipping. These shippings are trackable and tend to be delivered faster than our free shipping.

We ship from Haarlem, the Netherlands 5 times a week. We offer FREE shipping WORLDWIDE on all orders. These orders are shipped with regular post.

EUROPE – Registered shipping
We use DPD within Europe (except for Greece, Norway and Switzerland). DPD ships fast, very reliable and over the road with trucks.

REST OF THE WORLD – Registered shipping
For countries outside of the EU we use PostNL for registered shipping. We advise you to keep the weight below 2kg to have it travel quickly.

Sure, we are happy to deal with shops, groups, distributors and freelancers. Please go to Wholesale on the main menu and fill out our wholesale form to request more information. Once we receive your inquiry we will contact you in 24-48 hours to find out how we can best meet your needs.

You must be 18 years of age or older to place an order. We assume each completed order to be in compliance with this term.

Our website is SSL secured to guarantee your online safety. Your personal details will only be used for shipping your order and an occasional discount offer. We will never share your details with any other entity then our own company Kampshoff Consultancy B.V.

During the ordering process, you can choose the payment option which suits you best. We accept Bank Transfers, Ideal, Sofort, Bancontact, Alipay, many cryptocurrencies, etc. Based on your location you will be offered all the available payment options in the checkout page.

Every customer is important to us. Whether you need 5 gr or 5kg, whether you want to spend $10.- or $100.-. So the good news is; we don’t deal with minimum orders, hurray!